Healthgrades recently announced the recipients of its 2026 Outstanding Patient Experience Award™, recognizing hospitals that rank among the nation’s top performers for delivering exceptional patient-centered care. Eight AcuityPlus hospital partners were included, highlighting their commitment to patient experience excellence.
Based on patient survey data, the award recognizes hospitals that perform within the top 15% nationally for patient experience. Healthgrades evaluates organizations across 10 measures related to communication, responsiveness, care coordination, discharge planning, and overall patient perception of care.
How Nursing Operations Support Exceptional Patient Experiences
Hospitals recognized for outstanding patient experience often demonstrate a strong commitment to supporting nurses with the visibility, resources, and staffing insights needed to safely manage dynamic patient care demands.
AcuityPlus contributes to nursing excellence through an objective, standardized, and actionable nursing workload solution that supports:
- Equitable nursing assignments
- Real-time visibility into patient acuity and workload
- Staffing decision support and justification
- Better alignment of nursing resources with patient care needs
By helping organizations operationalize acuity-based staffing workflows, AcuityPlus supports care environments where nurses can spend more time focused on patients and less time navigating inconsistent workload distribution.
How Healthgrades Evaluates Patient Experience Performance
Healthgrades evaluates patient experience using nationally standardized survey data that reflects how patients perceive key aspects of their hospital stay. This includes communication with nurses, responsiveness of hospital staff, care coordination, discharge planning, and overall hospital rating and likelihood to recommend the hospital. Hospitals receiving the Outstanding Patient Experience Award demonstrate performance that exceeds national benchmarks across these measures.
Healthcare organizations that recognize the connection between patient experience, workforce sustainability, and nursing operations are often leaders in patient experience excellence. When nursing care teams have access to solutions that support balanced assignments and actionable workload insights, organizations are better able to support both patient outcomes and staff satisfaction.
We congratulate this year’s hospitals recognized with the 2026 Healthgrades Outstanding Patient Experience Award for their dedication to delivering exceptional experiences for patients and families.
Learn more about how AcuityPlus supports healthcare organizations with an objective, standardized, and actionable nursing workload solution.
